Technical Support for file cabinet drawers

IMPORTANT:
Your Schwab fire file has a limit to the maximum recommended weight per drawer. The weight should be evenly distributed throughout the file, and each drawer. Exceeding the recommended capacity may cause serious damage to your file's suspension. Please make note of the following:
Maximum Recommended Weights:

2500 Series Letter Size File: 40 lbs. per drawer
2500 Series Legal Size File: 60 lbs. per drawer
5000 Series Letter Size File: 52 lbs. per drawer
5000 Series Legal Size File: 78 lbs. per drawer
5000 Series 36" Wide Lateral File: 93 lbs. per drawer
5000 Series 43" Wide Lateral File: 114 lbs. per drawer

This information can be found on page 5 of the Product Manual which is shipped inside each unit.


The lock is broken and/or will not open?
If the file is still under warranty, please call us at 1-888-258-3436 for assistance.

Files: Lock/No Lock Mechanism
All Schwab files feature the lock/no lock option, which allows you to decide which drawers, if any, you wish to remain unlocked, even when the file lock is engaged. Note: The drawer on which the lock is installed must be closed with the lock/no lock mechanism in the "Lock" position and latched for the lock to engage. The lock/no lock control mechanism is located on the outer right side of each drawer body (Figure 1).

Figure 1

Figure 1B

Figure 1C

When the mechanism is in the "Lock" position, as detailed in Figure 1B, the drawer will lock anytime the file lock is engaged. To position the lock/no lock mechanism in the "Lock" position, rotate clockwise so the Lock/ No Lock is in the Horizontal position. When the mechanism is in the "No Lock" position, detailed in Figure 1C, the drawer will not lock when closed, even if the lock is engaged. To position the Lock / No Lock mechanism in the "No Lock" position, rotate Counterclockwise until the latch stops (see Figure 1C).

The drawer head is damaged and needs replacing?

Figure 2

Obtain the replacement drawer head either through your dealer or direct from Schwab. To remove the damaged drawer head, open the drawer and remove the lock, first remove the screw (A) as detailed in Figure 2. Insert the key into the lock and turn the key to the open position. Pull the lock from the drawer head and then pull the spring and the cap from the lock housing. Remove the 4 side screws (B) on the back of the drawer front. Loosen, but don’t remove, the two screws (C) on the upper rear of the drawer head. Pulling straight up, remove the damaged drawer head. To install the new drawer head, carefully slide the replacement onto the drawer front, as shown in Figure 2. Snug the two upper screws (C). Align the drawer head so that it does not hit or rub the file body when the drawer is closed, then tighten the upper screws (C) fully. It may be necessary to drill new side holes (D) close by the existing holes, before inserting and tightening the four side screws (B).

The file handle sticks?

Figure 3

Lubricate the pivot point of the handle as needed, as shown by the solid arrow (A) in Figure 3. (Recessed handle style depicted.)

The plunger lock sticks?
Applying a small amount of Vaseline to the sides of lock body should correct this.

Service Parts
Service parts are available through your dealer, or you may purchase them directly from Schwab. It is very important that, if replacement parts or accessories are required, you use only genuine Schwab parts. Other brands may not be interchangeable, and you may damage your product.

Safe & Fire File Lock Support

Complete operating instructions for your specific locking device can be found in the lock manufacturer’s guide located inside your product.

For technical support, please select the following Technical Service number or website that corresponds with your particular lock:

La Gard
(24 hours a day / 7 days a week)
800-523-9605
949-574-2860 Fax

www.lagard.com

Kaba Mas
888-950-4715 ext. 421

www.kaba-mas.com

Sargent & Greenleaf
800-826-7652 ext. 260

www.sargentandgreenleaf.com

Service Parts

Service parts are available through your dealer, or you may purchase them directly from Schwab. It is very important that, if replacement parts or accessories are required, you use only genuine Schwab parts. Other brands may not be interchangeable, and you may damage your product.

				Located under the Index Label on the Top
				Drawer of every Schwab Fire File
				Serial number placement location 2 can be found by opening the top drawer of the file and looking to the right interior of the cabinet. The product’s serial number should be found adjacent to the right hanger bar on the inner steel drawer vault as shown here.
				Location 2
				Serial Number Location for Schwab Safes
		Plunger Lock		and Media / Record Cabinets