Fireproof file cabinets cannot be returned or cancelled after the order has shipped due the weight and shipping costs. Please email or call us if you have any questions.

Damaged Goods

If your product arrives damaged and it cannot be fixed with replacement parts, we will pay all return shipping costs and send a replacement to you at no charge. If you do not wish to fix or replace your item, the item can be returned to us under our customary return policy.

Order Errors

If you receive an incorrect product we will remedy the problem and send you the proper item at absolutely no cost to you.

After your order has shipped, it cannot be cancelled

We take great care to insure your order arrives quickly and damage free. If in the unlikely event that an item looks damaged or parts are missing, please notify us as soon as possible. We will make sure to replace your damaged item as quickly as possible at no extra cost to you. Please note the instructions below to be assured that your damaged item is replaced as quickly as possible.

Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If your package has any suspected damage, print "PRODUCT DAMAGED" on the delivery receipt. If external appearance has not indicated damage, but damage is discovered upon unpacking:

• Concealed damage must be reported within 7 days of delivery. Contact us immediately.
• Save all packing materials.
• Immediately call the carrier to inform them and request immediate inspection. Failure to do so will significantly increase the chances of the claim being denied.
• Confirm you conversations with the carrier in writing.

We wish to make your purchases online as easy as possible and guarantee your satisfaction.

If your product arrives damaged and it cannot be fixed with replacement parts, we will pay all return shipping costs and send a replacement to you at no charge. If you do not wish to fix or replace your item, the item can be returned to us under our customary return policy.